pv88's Privacy Policy

1 Information We Collect

During account registration and use of services at pv88, we collect the following types of information. Data is collected to ensure service quality, prevent fraud, and maintain the security of your account.

• Identity Information: Full name, date of birth, national ID number (where applicable), mobile number, and email address.
• Address Information: Your current residential address.
• Financial Information: Mobile banking numbers or necessary bank account details associated with your chosen payment method (related to bKash, Nagad, Rocket, Upay, or bank transfers).
• Technical Information: Your device's IP address, browser type and version, operating system, session logs, and cookie data.
• Usage Information: Which games were played, betting history, deposit and withdrawal records, and the duration of activity on the platform.
• Communication Records: Records of your conversations with the customer support team via live chat or email.

2 Purpose of Data Collection

Collected information is used only for specific and legitimate purposes. In particular:

• Verifying your identity and creating and managing your account.
• Processing deposits and withdrawals and completing financial transactions.
• Ensuring platform security and preventing fraud or unauthorized activity.
• Carrying out verifications required for regulatory compliance.
• Providing 24/7 customer support and resolving your issues.
• Analyzing user experience to improve our services.
• Verifying the applicable age (21+) and ensuring responsible gaming.

3 What Are Cookies and How We Use Them

A cookie is a small text file stored on your device when you visit the pv88 website. It helps make your browsing experience smoother and more personalized.

We use the following types of cookies:

• Essential Cookies: These are essential for the platform to function correctly. They are used to maintain login sessions and for security-related tasks.
• Analytics Cookies: To understand which pages are used most, how long users stay, and where issues arise.
• Preference Cookies: To remember language preferences and other personalization settings.

You can control cookies by changing your browser settings. Please note, however, that disabling certain essential cookies may cause some platform features to not work properly.

4 Sharing Information with Third Parties

pv88 does not under any circumstances sell your personal information or transfer it to third parties for commercial purposes. Information may be shared only in the following specific situations:

• Payment Processors: Necessary information may be shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete financial transactions. This information is not used for any purpose beyond the transaction.
• Technology Partners: Information may be shared on a limited basis with trusted partners for server management, cybersecurity, and technical services, but they are bound by strict confidentiality agreements.
• Legal Obligations: We may be legally required to provide information upon a court order or a request from a legitimate authority.
• Fraud Prevention: Relevant authorities may be assisted in the investigation of serious fraud or illegal activity.

5 Our Security Technology

Industry-standard technology and practices are followed to protect your information on the pv88 platform:

• SSL/TLS Encryption: All communication between your browser and our servers is secured through SSL encryption, making it impossible to intercept or read your data.
• Data Storage Encryption: Stored sensitive information is kept in an encrypted state.
• Access Control: Only authorized personnel can access your information for specific needs, and every access is logged.
• Firewall & Security Monitoring: Unusual activity is identified immediately through a continuous automated monitoring system.
• Security Audits: The platform's security measures are evaluated and improved at regular intervals.

However, no online system is 100% secure. You are advised to keep your account password private and never share it with anyone.

6 How Long Data Is Retained

pv88 retains your information only for as long as necessary. As a general policy:

• While your account is active, information is retained for the purpose of providing services.
• Even after an account is closed, certain information may need to be retained for a specified period to fulfill legal obligations.
• Financial transaction records may be retained for an extended period for audit and dispute resolution purposes.

7 Your Data Rights

As a user of pv88, you have certain important rights over your own information:

• Access: You may request to know what information we hold about you.
• Right to Correction: If your information is incorrect or incomplete, you may request that it be corrected.
• Request for Deletion: In certain circumstances you may request that your information be deleted, though this may not be possible if legal obligations exist.
• Objection to Processing: You may object to the processing of your information for specific purposes.
• Data Portability: You may request to receive your information in a common format.

To exercise any of the above rights, please contact us. After verifying your identity, we will respond as promptly as possible.

8 Age Policy

pv88 provides services only to individuals aged 21 or older. Date of birth is collected during the registration process for age verification purposes. It is not used beyond that.

If it comes to our attention that a minor is using the platform, the relevant account will be closed immediately and their information will be securely deleted.

For more details on responsible gaming, please visit our Responsible Gaming page.

9 Changes to the Privacy Policy

pv88 may update this privacy policy from time to time. If changes are made, you will be informed in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification may be sent to your registered email or through the platform.
• Continued use of the platform after changes are made will be considered acceptance of the new policy.

If you have any objection to any part of this policy, please contact us or stop using the platform.

10 Relationship with Other Pages

This privacy policy is part of pv88's overall legal framework. It should be read together with our other documents:

• Terms & Conditions — General terms for using the platform.
• Responsible Gaming — Guidelines for enjoying games in a healthy and controlled manner.
• About Us — An introduction to the pv88 platform and its values.